Helpdesk Engineer

Who are we looking for?

We are looking for  Helpdesk Engineers to join our development team. You will be the one who responsible for all issues related to our products. In this role, you should have  good English communication skills and a spirit of being a good team player. 

In addition, with your skills in customer care, proactivity towards possible problems, passion for improving software quality and an open mind for learning, you will be a perfect fit for this job. 

What are your responsibilities?

01.

Support end-users following the standard guideline about how to use software products

02.

 Provide day to day Support to ensure smooth using of software products

03.

 Maintain and update technical support documentation

04.

Receive and answer large amount of inbound and outbound call, email

05.

Identify customer’s needs, clarify information and coordinate with our team to provide solutions to customer

 

06.

Keep record all conversations in call center database

Are you fit with these job requirements?

  • IT general understanding
  • Customer service mindset
  • Have good knowledge about our product, our service
  • Good at English communication skills (verbal and written) 
  • Have experience on working directly with Foreigners, is a plus
  • Degree in information System, Business English or equivalent certifications

Frequently Asked Questions

Don’t see any suitable jobs for you?

No worries, you can drop us your resume + tell us what your best is to: [email protected] - We love to meet talents and there will be always chances to collaborate in the future! 

Question to us?

If you have any questions regarding this job, you can dial us on the phone to: (+84) 0777 8765 88 or drop us your message. 

How to apply?

Don't hesitate to 'seal' your seat at this job opportunity by clicking Apply Now button with your most recent CV / Resume or send us an email (as we always love reading your motivation): [email protected]

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