e-CMS Solution

Electronic case management system modernization aiming to improve economic security and stability for workforce

Project Objective

To integrate the functions and consolidate the data from three major systems (DCIS, Xerox DocuShare, and IBM Lotus Notes Domino Case Management) into one system that incorporates three major programs: Workers’ Compensation (WC), Temporary Disability Insurance (TDI), and Prepaid Health Care (PHC).
External Stakeholders will be able to create an account, login, process claims, petition for a hearing, and receive case updates.

About the Client

A division provides economic security and stability for the workforce through education, enforcement, and adjudication of the Workers’ Compensation (WC), Temporary Disability Insurance (TDI), Prepaid Health Care Laws. Their objective is to get the injured worker healed and back to work as quickly as possible.

Project Values

QUALITY ASSURANCE

Our hard work has translated into higher levels of quality assurance

RISK MITIGATION

We helped the client to improve risk mitigation and minimize the disruption of their business activities

UTILIZE RESOURCES

The client could utilize resources effectively including people, budget, and time

Challenges

In this project, our team took on several technical and time challenges.
First, the inconsistent data in the source system requires the development of transformation rules and procedures to implement the necessary changes.
The others were the performance impacts from security software and business hours throttling during introduction migration.